crrikex Privacy Policy — Your Data, Protected

Information We Collect

crrikex collects personal information through several channels: directly from you when you register or use the platform, automatically through your interaction with our services, and from third-party partners where necessary for identity verification and payment processing. The categories of information we collect are described below.

Registration & Account Data

When you create a crrikex account, we collect the information you provide during the registration process. This includes your full name, date of birth, email address, mobile phone number, and any additional information you voluntarily add to your account profile. This information is necessary to create and maintain your account, communicate with you, and verify your identity.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, crrikex may request documentary proof of identity and address. Documents you may be required to submit include a copy of your Bangladesh National Identity Card (NID), passport, or other government-issued identification, as well as proof of your residential address such as a recent utility bill or bank statement. KYC documents are processed securely and are used solely for identity verification, age verification, and anti-money laundering compliance purposes.

Transaction & Payment Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or any other supported payment channel, crrikex records the transaction details necessary to process, confirm, and audit the transaction. This includes the payment method used, the mobile number associated with the transaction, the amount in BDT, the transaction reference number, and the Bangladesh Standard Time (BST, UTC+6) timestamp. crrikex does not store full mobile banking PINs, passwords, or OTP codes at any point.

Gameplay & Betting Data

crrikex automatically records your betting and gaming activity on the platform, including games played, bet amounts, wager outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, fraud detection, and to improve the platform experience for all players.

Technical & Device Data

We automatically collect certain technical information when you access crrikex, including your IP address, browser type and version, operating system, device type, screen resolution, referring URLs, and pages visited within the platform. This data is used for security monitoring, fraud prevention, and platform analytics.

How We Use Your Data

crrikex uses your personal data only for the purposes for which it was collected and for related compatible purposes. We do not process your data in ways that are incompatible with the purposes listed below. The lawful bases on which we rely for each type of processing are noted where applicable.

• Account administration: Creating, maintaining, and managing your crrikex player account, including processing deposits and withdrawals in BDT, recording bet history, applying bonuses and promotions, and responding to account-related enquiries.
• Identity & age verification: Verifying that you meet the 18+ age requirement and that the identity information you have provided is accurate, in accordance with our legal and compliance obligations.
• Anti-money laundering (AML) compliance: Monitoring account activity for signs of money laundering, terrorist financing, fraud, or other financial crime, and reporting suspicious activity to relevant authorities as required by law.
• Responsible gaming: Monitoring your gameplay patterns to identify potential signs of problem gambling and, where appropriate, reaching out to offer responsible gaming tools such as deposit limits, self-exclusion, or cooling-off periods.
• Platform security & fraud prevention: Detecting and preventing unauthorised access to your account, identifying and blocking fraudulent transactions, and protecting the integrity of the crrikex platform for all players.
• Platform improvement & analytics: Analysing aggregated and anonymised usage data to understand how players interact with crrikex, identify areas for improvement, and optimise the performance, reliability, and design of the platform.
• Personalisation: Using your gameplay preferences, deposit history, and activity patterns to tailor your crrikex experience, including surfacing relevant promotions, recommended games, and personalised offers that match your interests.
• Communications: Sending you transactional communications such as deposit confirmations, withdrawal notifications, security alerts, and important policy updates via email or SMS to your registered contact details.
• Legal obligations: Retaining records and responding to lawful requests from regulatory authorities, law enforcement agencies, or courts as required under applicable law.

Data Sharing & Disclosure

crrikex does not sell your personal data. We do not share your information with third parties for their own independent marketing purposes. We may, however, share your data with the following categories of recipients where necessary and proportionate to the purpose:

Service Providers

crrikex engages a limited number of trusted third-party service providers to support the operation of the platform. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than delivering the specific service they have been engaged to provide. Categories of service providers include payment processing partners (bKash, Nagad, Rocket, Upay), identity verification and KYC service providers, game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), cloud hosting and infrastructure providers, and customer support platform providers.

Legal & Regulatory Authorities

crrikex may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are required to do so by applicable law, or where such disclosure is necessary to protect the rights, property, or safety of crrikex, our players, or the public. Any such disclosures will be made in strict accordance with applicable legal requirements, and crrikex will notify affected players of any disclosure to the extent permitted by law.

Business Transfers

In the event that crrikex or a substantial part of its business is acquired, merged with, or transferred to another entity, your personal data may form part of the assets transferred to the successor entity. In such circumstances, we will notify affected players via email or a prominent notice on the platform prior to any transfer of their personal data, and the successor entity will be bound by terms no less protective than those set out in this Policy.

Aggregate & Anonymised Data

crrikex may share aggregated, anonymised statistical data about player behaviour, platform usage trends, and market performance with business partners, industry researchers, or the public. This data contains no personally identifiable information and cannot be used to identify any individual player.

Cookies & Tracking Technologies

crrikex uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse how the platform is used. A cookie is a small text file placed on your device by your browser when you visit a website. The types of cookies used by crrikex are described below.

Essential Cookies

These cookies are strictly necessary for the crrikex platform to function. Without them, core features such as account login, session management, game loading, and payment processing cannot operate. Essential cookies cannot be disabled via your cookie preferences, as doing so would prevent you from using the platform. Examples include session authentication tokens, CSRF protection cookies, and load-balancing cookies.

Functional Cookies

Functional cookies allow crrikex to remember your preferences and settings between sessions, such as your preferred language, display settings, and responsible gaming alert configurations. These cookies improve the convenience of your crrikex experience but are not strictly required for the platform to operate.

Analytical Cookies

crrikex uses analytical cookies to understand how players navigate the platform, which pages are most frequently visited, and where technical issues may be occurring. This data is processed in aggregate and anonymised form and is used solely to improve platform performance and user experience. crrikex does not use analytical cookie data to build individual advertising profiles.

Managing Your Cookie Preferences

You may control non-essential cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling functional or analytical cookies may affect your experience on the crrikex platform. Instructions for managing cookies in common browsers are available in your browser's help documentation.

Data Retention

crrikex retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and reporting obligations. The retention periods applicable to the main categories of personal data we hold are as follows:

At the end of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be used to identify you. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical analysis.

If you submit a request to delete your data before the applicable retention period has expired, crrikex will fulfil your request to the extent that we are not legally required to retain the data in question. Where a legal retention obligation applies, we will restrict the processing of your data to compliance purposes only, rather than deleting it entirely, and will inform you of this limitation when responding to your request.

Security Measures

crrikex employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• Transport layer encryption: All data transmitted between your device and crrikex servers is encrypted using 256-bit TLS/SSL encryption, ensuring that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Password hashing: Your crrikex account password is stored using a strong one-way cryptographic hashing algorithm. crrikex staff cannot read your password; in the event of a data breach, hashed passwords cannot be trivially reversed.
• Access controls: Access to personal data held by crrikex is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific role, and all access is logged and audited.
• Infrastructure security: crrikex servers are hosted in secure data centre facilities with physical access controls, fire suppression, power redundancy, and round-the-clock security monitoring. Regular vulnerability assessments and penetration testing are conducted to identify and remediate security weaknesses.
• Fraud detection systems: Automated systems continuously monitor account activity for signs of unauthorised access, unusual transaction patterns, and other indicators of fraudulent or abusive behaviour. Suspicious activity triggers immediate alerts for review by our security team.
• Staff training: All crrikex staff members with access to personal data receive regular training on data protection obligations, security best practices, and the correct handling of sensitive information.

Your Privacy Rights

As a crrikex player, you hold a set of rights with respect to your personal data. crrikex is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please submit a written request to [email protected] with the subject line "Privacy Rights Request" and a clear description of the right you wish to exercise. We will respond within a reasonable timeframe, and in any event within 30 days of receiving your request.

• Right of access: You have the right to request a copy of all personal data that crrikex holds about you, along with information about how that data is used and with whom it has been shared. This is sometimes called a Subject Access Request (SAR).
• Right to rectification: If any personal data that crrikex holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your crrikex account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to any overriding legal retention obligations, as described in Section 5 of this Policy.
• Right to restriction of processing: You may request that crrikex restrict the processing of your personal data in certain circumstances — for example, while we investigate a dispute about the accuracy of your data, or while we assess an objection you have raised to a particular type of processing.
• Right to data portability: Where crrikex processes your data on the basis of your consent or a contractual relationship with you, and where that processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another service provider where technically feasible.
• Right to object: You have the right to object to certain types of processing of your personal data, including processing carried out for direct marketing purposes. Where you object to marketing, crrikex will cease processing your data for that purpose immediately. Objections to other types of processing will be assessed on a case-by-case basis.
• Right to withdraw consent: Where crrikex processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

Policy Updates & Contact

crrikex reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made to this Policy, we will notify registered players via email or via a prominent notice on the crrikex platform. The revised Policy will display the updated effective date at the top of this page. Your continued use of the crrikex platform after the effective date of any revision constitutes your acknowledgement of the updated Policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how crrikex collects, uses, and protects your personal information. If you disagree with any change to this Policy, you should discontinue your use of the platform and may request account closure by contacting our support team.

Contact Our Data Protection Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way crrikex handles your personal data, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, and will respond to all data-related enquiries in English.

• Email: [email protected] — please use the subject line "Privacy Policy Enquiry" for all data protection queries.
• Response time: crrikex aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 7 business days. Complex requests (such as Subject Access Requests) will be fulfilled within 30 days.
• Availability: Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is reachable 24/7 via the live chat feature within your crrikex account dashboard, or by email at the address above.